Dropped my car off because the passenger door handle fell off out of nowhere. They said it would be done, that was a Monday. Tuesday rolls around, they said the part they ordered on Monday came in, and that the body shop would paint it (Ruby Red) and they would be able to install it. Tuesday evening rolls around and the body shop STILL hadn't painted it. I needed a car to drive myself to work the next day, so they offered me the "only vehicle they had" which was an F150.. well I can't drive a truck. So she said she'd call me back. In the meantime, I was able to find a ride to work. When she called me back, magically they were able to find an Escape. I didn't take it. The next day they finally were able to get me my car... $209.00 later, they took off some money for the labor, but they had my car for practically three days. Lately have been so disappointed with them.
I called the dealership at 8:30am after having blown out a tire the day before. I spoke to Nick who said they had a replacement to match for my Ford Focus and said that they could get me in that very morning. I was in and out in less than an hour, AND they washed & vacuumed my car for me.
Got a fair deal here. Could have been better overall they ignored my wife threw the process of selling the car. No overly impressed with the service department. The only thing that sold me was the Sales Manager Chris and the price was competitive. Plus, close to my home.
My husband took his car here about 2 weeks ago. They fixed it appropriately and in a timely manner. Unfortunately he was told twice over the phone that the bill would be $400 and upon arrival to pay and pick up the car, the bill jumped to $600. The only explanation he received was they did a diagnostic on the car. Well why wasn't that included in the quoted price over the phone...not once but twice...?
Had a great experience with a salesman named Chris Allen. He took great care in getting to know what we are looking for and went out of his way to make the experience great. Didn't feel like we were being sales pitched to or anything either
Great Job!
When I got my vehicle back, I told them my music from my phone to my car was skipping, I asked them to reset it. The guy takes my phone, the computer took FOREVER to come back up (like there was something wrong). When it finally came back on he hands me my phone back and says "you can sync your phone up now"... well I don't know how to do that. I don't understand why he couldn't have offered to help me and do it. After trying to sync my phone up, it is saying "sync unsuccessful". No idea what to do at this point, but I refuse to go back there and have them help me.
Ron Lewis Ford Beaver Falls is a US Car Dealer based in Beaver Falls, Pennsylvania. Ron Lewis Ford Beaver Falls is located at 201 7th Ave, Beaver Falls, PA 15010, USA.
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