Used this shop to repair car after minor wreck and had them detail the car. The guy I delt with was very nice and didn't treat me like a stupid female. I also had the car detailed while it was there. It was finished before expected and between the repair work and the detailing the car looked show room new.
Absolutely the best body shop I have ever dealt with. The communication from John was great. My car hit a deer and they made it like new again. My insurance company was happy when I told them I want to go to Beaver County Collision. Thank you guys! I am a customer forever.
Horrible business ethics! I am sure they do great auto body work; but I never took the time to found out based on how inconsiderate and rude they were over the phone. I don't know how they will ever get return customers if they treat them the way I was treated?! I would not recommend them to anybody unless you are a masochist and enjoy being treated rudely and not very important! Sorry about this review, however I believe it is the only way you will learn to treat your customers with more respect! I never had them do any auto body work, so again I cannot attest to that; but I did call in and after what seemed like an eternity on hold, "try" to see if we could do business together...so in advance I am letting you know I will not take this review down because the good people of Beaver Falls deserve to know the truth!
In reply to Mr. Drake's comment,
I actually work at The Beaver County Collision and Detail Center and have been there for about two years now. Reading your comment was quite shocking to me and I do apologize that you were not happy with your experience over the phone. I can not imagine any of the people I work with being so rude to any customer! We all try to excel in our customer service and we usually go above and beyond to do so. I am one of the main phone operators and I can tell you that while a customer is on hold our telephone will alert us by beeping after 2 minutes. When I hear this beep I usually inform the customer on hold that I can transfer them to someone's voicemail or place them back on hold if they would like. I myself hate being on hold for too long so I do try to keep that in consideration when I have someone on the line. I can also say that if you were on hold for too long it may have been because whom ever you were speaking with was trying to find the appropriate person to answer your questions and simply could not track them down. In any case we are in the business of fixing vehicles and we all try our best to accommodate our customers through out their entire process with us. We understand how frustrating being in an accident and dealing with insurance companies is and we like to make that process a little easier. I believe that even when I no longer work for this company that I will always go back to them when in an accident, not only because of their service but because I know they operate from their hearts.
Had work done 2yrs ago and my inspection there. Did a grand job then, Now however I took my car in had high miles and someone clipped my bumper it also needed inspection. I got a call the next day from a salesmen affiliated with the shop through Beaver county automall. I went to look he picked me up at the drop off of the car. Didn't get anything that day as was waiting for auto loan. It came through but the next day my car suddenly didn't pass due to light on in dash that was on since I purchased it. They passed it at same place 2 times with light on. Now that I was thinking of buying and left the first day they seemed to be "pursuading me". Not only that when I got it back the bumper job was not as good as the work I had in past. Very very dissatisfied and wouldn't go back. If I post this and they make it right I will consider the latter and rewrite this review. I won't go to the automall. I was also quoted very high price to fix the car to pass inspection. I got all the work done elswhere in Ellwood city at Sunoco for less than half of what they quoted. I have papers to prove it.
Beaver County Auto Collision Center is a US Car Repair based in Beaver Falls, Pennsylvania. Beaver County Auto Collision Center is located at 2219 9th Ave, Beaver Falls, PA 15010, USA.
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